About Susan Rich: Words that get YOU seen.

End the job search and get more clients! 

  • Marketing expert: Convert contacts into clients, communication into cash.
  • Business consultant: Grab attention. Drive action. Get results. 
  • Career strategist: End the job search, get on with your life!
  • 1:1 coaching: DreamStorm Intensive delivers custom guidance
  • Free, 20-minute consultation.

Contact Susan Rich and let’s get started now!

PS: I wrote the book on
How to Write a Kick-butt Resume Cover Letter.

If you really want to know ABOUT ME, here is the resume format I pioneered while researching the second edition of my book. It got a gold-star rating from recruiters. When I tested it at a job fair, it landed interviews.


PO Box 17011 | Portland, OR  97217
503.341.6674 | susan@richwriting.com

Why me: I deliver results, not promises. People call me an idea refinery, always creating a new way forward. Known for: Strategic business & marketing savvy. Powerhouse for internal & external communications strategies, including social media. Expert speaker/trainer, professional journalist with more than one million words in print. Author of groundbreaking book: How to Write a Kick-Butt Resume Cover Letter.

 Why you: Looking for innovative, high-producer with a comprehensive skillset that covers everything from concept to execution, project management to managing minutiae. You have a fast-paced, fun environment where collaboration and independent thinking are equally encouraged.

 Susan’s Top Skills:

Client Relations & Customer Service

°   Creativity and sound judgment used to resolve customer/client concerns

°   Experienced working with people from various backgrounds

°   Professional demeanor, clear speaking voice, excellent verbal and written skills

 Sales & Conversion Strategies

°   Tenacious, analytical and intuitive, views setbacks as opportunity

°   Assimilates information rapidly and delivers concrete and comprehensive solutions

°   Follows processes or invents new approach; problem solver

°   Proactive and motivated, focused on moving ideas into outcomes

°   Able to identify and sell to customer/client needs

°   Solid background in relationship management

 Personal Attributes

°   Hard worker: Reliable, responsible and accountable

°   Team-oriented or self-motivated, depending on business need

°   Strives for accuracy and quality performance, completes projects on deadline

 Corporate Experience:

°   RichWriting, 2004 to present (self-employed.) Writer, editor, business-marketing strategist

°   Banfield Pet Hospital, 2014 to present (contract) Competitive price checking program

°   Tektronix, 1999 to 2004. Worldwide Customer Service Marketing, Public Relations

°   The Boeing Co., 1990-99. Public Relations, Employee Communications, Internal Marketing

°   The Enterprise, 1988-90. Lifestyles Editor, Reporter


°   Life-long learning via college-level courses and related training

°   BS News-Editorial Journalism, Northern Arizona University